ADT Medical Alert Review |

Customer Service 

ADT has six US-based monitoring centers throughout the country. So no matter what time or day your loved one needs assistance, there’s always someone standing by. 

These redundant monitoring centers work as backup for each other in case of power outages, storms, or other natural disasters. So if the center nearest to your loved one loses power, there’s sure to be another online. 

If you have questions or comments, calling is by far the fastest way to reach ADT. You may encounter some upselling tactics, though. So brace yourself and take a look through the site so you know what you’re looking for before you call. 

We tested ADT’s customer service via the live chat service on the company’s website. A bot greets you when you start the chat, requiring you to jump through some hoops before reaching a real customer service rep.

And the process can be tricky since the bot’s navigational questions are mainly focused on ADT’s home security. 


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