Vivint cancellation policies
Vivint customers are usually in a contract for 42 to 60 months. You can get Vivint Smart Home security on a month-to-month basis if you can pay for your equipment outright.
If you do end up in a contract, here’s what you need to know.
How to cancel your Vivint contract
Vivint used to require a 30-day written notice to cancel your agreement, but now all you have to do is call.
Depending on why you want to cancel, and whether or not there are extenuating circumstances, some documentation may be required to process your cancellation.
Vivint customer service: 1-800-216-5232, extension 5020
When to cancel your Vivint contract
You have the right to cancel your Vivint contract at any time, but depending on why you want to cancel, timing could make a difference.
The best time to cancel a Vivint contract is if you experience something that could be considered an extenuating circumstance.
If your current situation warrants an exception from Vivint’s review team, you could get out of your contract with minimal penalties. All extenuating circumstance reviews are considered on a case-by-case basis.
You also have the option of transferring your Vivint contract to another person. This is a good option if you’re selling your home and want to leave the Vivint system for the new owners.
Penalties and fees if you cancel your Vivint contract
Vivint requires you to pay 100% of the remaining time in your contract if you choose to cancel. That can be hefty, especially because Vivint’s contracts are longer than most.
Vivint’s average customer is tied to their contract for 60 months (that’s five years!).
But the company offers you the chance to try for a smaller penalty if you can qualify for an extenuating circumstances exception.
Estimate of what the 100% termination fee could look like if you’re paying $40 a month (the base price for Vivint’s middle-tier monitoring plan). Months remaining start 6 months into a 60-month contract.
What this means for you
Chances are you’re going to have to pay something if you want to terminate your contract with Vivint. And Vivint contracts are the longest in the industry, so you need to make sure you’re comfortable with the commitment before you buy.
Vivint has been responsive to customer feedback, and has made it easier to end your agreement. The options to apply for an exception based on extenuating circumstances or transfer the contract to someone else give everyone a possible way out. A few years ago, you were just stuck.
If something drastically changes your situation, be sure to collect documentation and be prepared to submit it to Vivint.
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