Custom Door & Gate is a certified garage door company in Raleigh, NC, that provides garage door repairs, estimates, and installations. We have over 100 years of combined service in the industry, so we know exactly what you should be asking companies like ours to ensure you work with a trustworthy business.
Read on to learn some of the basic questions your garage door company should answer before beginning service.
Are Your Technicians Employees of the Company? Or Do You Use Outside Contractors?
Both company employees and outside contractors can do great work on your garage door. However, company employees take pride in the brands they represent and build their company’s reputation with every service they provide.
At Custom Door & Gate, our technicians are certified by IDEA, the Institute of Door Dealer Education, and Accreditation. Our fully insured employees have served customers since 1989.
What Manufacturers Do You Offer?
Do your research on the brand names the company offers to make sure they’re reputable.
We stock only the best doors from Clopay®. We also sell garage door openers from LiftMaster® and Blue Giant’s dock lift equipment.
What Is the Warranty on Service Work and Products?
A proper installation is only as good as the product installed. You’ll want to ensure there’s a warranty on your garage door installation and that you can reach out to the company you do business with after installation.
Custom Door & Gate guarantee our work, and, along with any manufacturers’ warranties, we also provide a 1-year warranty on our labor.
Can You Offer an Estimate?
Many garage door companies are happy to speak with you regarding their services. Reach out to a few companies over the phone or on their website to get a sense of which company will work best for you.
How Long Will Installation of a New Garage Door Take?
The answer to this question can be complicated by various factors, including weather and repairs needed.
However, our expert technicians are methodical and expedient. Typically, a new build with us will take less than three hours, while a replacement can take about four hours.